I Want a Say in My Business’s Recovery -- Is There a Way to Prepare for Collaborative Water Damage Restoration in Agoura?

10/11/2021 (Permalink)

SERVPRO employs a variety of methods to dry your business, and enabling you to stay open.

Respectful and Transparent Communication Are Essential Components of SERVPRO’s Relationship with Commercial Customers in Agoura, Sharing the Challenge of Water Damage Restoration

Business owners in Agoura often have a “take-charge” type of personality. Because of this, they perhaps struggle more during the restoration period after a disaster if they feel a loss of control. Finding a disaster recovery firm that prefers to work closely and on an equal footing with commercial customers is a plus. When coordinated constructively, this partnership results in a high level of success and customer satisfaction and often translates into more rapid project completion.

Can Water Damage Restoration Be Structured to Permit at Least Limited Continued Operation?

Many are all too familiar with the statistics that warn an Agoura business might not recover from water damage if restoration lags. Your distribution center needs to move inventory to waiting customers. Loading and delivery can only continue if your restoration company understands your operations and adapts the mitigation and remediation agenda to permit a controlled rendition of “business as usual.” Our managers are creative within the constraints of best practices and are more than willing to devise a plan that allows restoration and operations to occur concurrently.

How Can We Create a Separation of the Active Restoration and Our Business Operations?

SERVPRO is familiar with setting up a flexible series of smaller water extraction and drying areas during a project. Useful in any restoration, the commercial application can be a business saver if planned and executed well. Every commercial building has different configurations, so we depend on you to know your site well and share pertinent information with our project manager. Once we identify together with a space where your staff can continue working in at least a limited way, our crew gets busy:

• Erecting baffles and barriers to prevent the flow of water into your designated workspace
• Identifying containment areas where we can extract water and start structural drying safely
• Using existing doors and partitions if robust enough to separate the area
• Wrapping space with 1.6 mil polyethylene and adding air scrubbing technology inside to seal perimeters and filter and vent contaminated airborne debris

Other tools and procedures we utilize to remove standing water include:

• Pumps and truck-mount extractors
• Wanding at the dry edges of carpeting if in the space to mitigate spread, and then switching to weighted extractors to dry carpeting in place, following the Institute of Inspection Cleaning and Restoration Certification (IICRC) best practices

• Periodically testing structures and fixtures for moisture presence and levels
• Using moisture data to determine drying goals

Our drying plans include:

• Striking a balance of air movement, temperature, and humidity to facilitate evaporation of absorbed moisture
• Setting up air movers and dehumidifiers that we trust you and your staff to allow to operate until the achievement of the drying goals

What About Pre-Planning? Can We Get Together on a Proactive Disaster Plan?

We urge our commercial customers to consider working with us to develop an Emergency READY Profile and Plan to streamline the response if water or other damage happens on your business property. The purpose of the ERP is to create a concise, digital plan to respond when a property damage crisis arises. An experienced project manager travels to your commercial building to do an assessment. We learn from you about how your business operates, how you store supplies and inventory, what the blueprint of all your working spaces looks like, and where critical equipment and business records are located. Armed with that information we:

• Evaluate the potential vulnerabilities of your property to a range of disasters
• Identify strengths (disaster-related) in your current circumstances
• Prepare recommendations based on the above to help you limit exposure in the event of a water disaster

You can add details through the use of our mobile app, sharing:

• Contact information about vendors and contractors who developed and installed your equipment and systems
• Your determination to appoint us as your designated restoration company
• Your priorities in the case of a water or other disaster
• Designated employees, family members, or other individuals who can act for you if you are not available during all or any part of the restoration process

Your partnership with SERVPRO of Agoura / Calabasas / Hidden Hills during water damage restoration ensures a successful outcome. Your strong business skill set proves to be an excellent fit for our training and experience. Call us at (818) 991-6292 for immediate assistance after damage or explore an ERP.